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Missing competition prize

Hello, I won a bottle of Absolut Vanilia in a facebook competition back in December.  I provided my address details and have followed up both via DM and a tagged comment on facebook.   Both have been completely ignored.  Other winners have received their bottles of vodka weeks ago so I'm not sure why mine doesn't appear to have been sent or why I am being ignored?  It's not a very nice feeling : (
Natalie Stoute Report inappropriate content

Comments

  • Hi Natalie

    We are so sorry to hear about that, let me see if I can help you.
    Which market did this competition take place in and was it hosted by Absolut?


    Best regards,
    Louise Community Manager
  • Thanks for replying.  It was a facebook competition run by Absolut in Australia.  Finally they did respond but I am STILL waiting for my prize which was supposed to arrive last week by courier...
    Natalie Stoute
  • Hi, I am another one of the winners from this same Christmas Facebook competition who still has not received my prize. I had replied with details immediately as requested but have since had no further contact (even though I have politely requested if they could look into this. Or provide a tracking number so I could check where the prize may be) I also had my query removed from the Facebook page when I politely asked them to check the private messages I sent regarding the issue. As a long term Absolut customer I am dismayed to see such poor treatment by not responding and removing people's queries. I'm sure a simple, honest response would be appreciated by all the people that never received their prizes.
    Tess
  • Hi Tess

    Thank you for reaching out to us. We are sorry to hear about this, please tell us what country you live in and what the competition was about so I can try to help you further.


    Best regards,
    Louise Community Manager
  • Hi Magdalena,Thank you for replying. It was on the Absolutau (Absolut Australia Facebook page. The competition ran during December in the lead up to Christmas. (Roughly starting 12th onwards.) All competition posts seem to be viewable there still.
    Tess
  • Hi Tess

    I kindly suggest you to contact local team aus via: http://www.pernod-ricard-australia.com/ since we are not involved in local activations like this.

    Best regards, 


    Louise Community Manager
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