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Hi Sheri,
Extremely sorry to hear this. Who were you in contact with previously to get the Absolut Citron?
Thanks,
Jake D
YOU, JAKE.
Hi Sheri,
I am very sorry to hear that you had challenges. We are reaching out to our local team as we speak. We will do our best but please don't hesitate to drop us an email if further questions come up.
Best,
Galya
This kind of response does nothing to placate angry consumers who have been duped into buying an inferior product. Happy for you that you may learn the source of the problem and prevent future occurrences, But what about the good money I spent on what was so bad I had to pour it down the sink? Your company obviously has a great deal of difficulty in producing a product that is consistently good. If you don't make things right with consumers, you will lose them forever.
Hi Sheri,
Completely agree with you that consumers are the key. We are doing our best.
Can you please confirm you received a follow up from our team in the US?
Thanks,
Galya
How am I supposed to know which response comes from your "team in the US?"
Hi Sheri
That would be a separate email from our team in US.
Thanks,
We are sorry to hear that the taste did not match your expectations. Unfortunately I cant tell from here what may cause this or if this is batch not following or standard. Thank you for letting us know and please contact local market for further advice.
US-Customer Support:
PRUSAConsumerSupport@pernod-ricard.com
Best regards