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Odd/bad taste

I thought this problem was solved when you assured me it had been solved. You even sent me a bottle of Absolute Citron to make up for my "inconvenience." Well, the problem has returned. I previously bought most of my Absolut Citron at Safeway stores in the area. Today I bought a bottle at G&G Market on West College Avenue, Santa Rosa, CA, USA, and when I opened it at home, it was DREADFUL.
WHAT THE HELL HAPPENED TO YOUR QUALITY CONTROL? Do I need to switch back to Kettle One?

Sheri Graves Report inappropriate content

Comments

  • Hi Sheri,

    Extremely sorry to hear this. Who were you in contact with previously to get the Absolut Citron?

    Thanks,
    Jake D

    Jake D
  • YOU, JAKE.

    Sheri Graves
  • Hi Sheri,

    I am very sorry to hear that you had challenges. We are reaching out to our local team as we speak. We will do our best but please don't hesitate to drop us an email if further questions come up.

    Best,
    Galya

    Anna
  • This kind of response does nothing to placate angry consumers who have been duped into buying an inferior product. Happy for you that you may learn the source of the problem and prevent future occurrences, But what about the good money I spent on what was so bad I had to pour it down the sink? Your company obviously has a great deal of difficulty in producing a product that is consistently good. If you don't make things right with consumers, you will lose them forever.

    Sheri Graves
  • Hi Sheri,

    Completely agree with you that consumers are the key. We are doing our best.

    Can you please confirm you received a follow up from our team in the US?

    Thanks,
    Galya

    Anna
  • How am I supposed to know which response comes from your "team in the US?"

    Sheri Graves
  • Hi Sheri

    That would be a separate email from our team in US.

    Thanks,

    Louise Community Manager
  • I am glad I found this blog.  I have had this experience many times over the years.  And today again.  I have bought at Winn Dixie and ABC and it is fowl.  I but 1.75 (3) a week.
    Louie Vaccaro
  • We bought a bottle of the Absolut PEAR in Santa Monica a week ago. It did not taste like pear 😀 ...more like a household cleaner (not that I've ever tasted a household cleaner) but you get the idea... what should I do? We love ABSOLUT and only buy Absolut so you won't lose us as customers, but we would like a replacement bottle. Thanks!
    Paul
  • Got a bottle of Absolute as a gift. I usually love the taste but it's so bad I can't drink it. No matter how much mix it doesn't cover it. Very disappointed
    Kirsty Young
  • Hi all

    We are sorry to hear that the taste did not match your expectations. Unfortunately I cant tell from here what may cause this or if this is batch not following or standard. Thank you for letting us know and please contact local market for further advice.

    US-Customer Support:
     PRUSAConsumerSupport@pernod-ricard.com 

    Best regards
    Louise Community Manager

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