Possible manufacturing defect
To whom it may concern,
My place of employment holds an annual pool retreat every summer, and the supervisors, myself included, were in charge of planning the occasion. We were to plan every detail, from renting the location for the weekend, to making sure food and beverages were accounted for. We were going to set up a bar on one end of the pool for the casual drinkers so I was designated to purchase all the alcoholic beverages.
I decided to purchase from a wholesale liquor provider which was economically beneficial, but as I later determined, was not the best choice. I purchased a case of the 1.75L Absolut Original which was valued close to $140. This was a few days prior to the start of the retreat, so after we were done with the set-up we had a few days to relax while we waited for the rest of our office to arrive.
As the guests started arriving we immediately started serving alcohol from the bar. As the weekend progressed, all our guests who were served from the bar complained of migraines and headaches. At first many assumed it was due to dehydration since we were all outside by the pool for most of the day, but after we all kept hydrated and more people complained we quickly deduced it must have been from one of the drinks we were serving. All the alcohol we served, we were all quite familiar with, especially Absolut. After the retreat ended we were in charge of the cleanup as well. We decided to each drink a different alcohol and see which one affected us in terms of headaches and pains. It was rudimentary but it was better than not knowing at all. After testing the different drinks, we came to the conclusion that it was the case of Absolut vodka that had given multiple people migraines.
The first step we took was to contact the wholesale supplier we purchased it from. My coworker explained the situation to the store associate over the phone. The employee seemed genuinely eager to help but he explained the store’s policy as well as some local laws prohibited the return of alcoholic beverages. We wanted to resolve this soon so we gave the associate our phone number to give to his store manager, so there would be a follow-up to resolve this. The manager didn't contact us until the next weekend, and when he called he was extremely rude and unprofessional. He would use profanity and when it was clear he wouldn't take any action to attempt and resolve it we just hung up.
By contacting Absolut directly it was our last chance at some form of rectification of this problem. That was quite a lot of money that I spent personally. The costs for the retreat were not reimbursed by the company. All the expenses were paid out of pocket by whoever wanted to help. Is there any way to offer some discount promotional coupons or some form of partial reimbursement? My executive supervisor is leaving our company in September so we will be planning another retreat in early August, and as we will be purchasing more alcohol for this coming one, it would be appreciated if your company could offer us a discount for our issues in last month’s purchase.